About Us

We are a company that provide customer service solutions as a global outsourcing partner to Amazon. Services are provided in mediums like phone, email and chat and in the English and Hindi languages.

Guiding Principles

Culture

Our vision and mission is to “Transform how India buys”. Therefore, Frontizo will imbibe the culture of relentlessly advocating for the customer and aim to deliver the gold standard of customer service experience in India

Coverage

We will work backwards starting with the customers and look for every possible opportunity and address their needs across channels and languages

Message from Investor

Apoorva Patni
The Patni Group

These are exciting times for consumers. And for us, at Frontizo.

We are delighted to be at the forefront of the e-commerce revolution which is sweeping the country.

As a joint venture partner of Amazon, the world’s most customer centric company which is transforming the way the world buys, we are in a unique position of being a part of India’s consumption story and solving customer problems to ensure a great customer experience.

It is also a matter of pride to be aligned with the national objectives of creating employment and building necessary skills in the e-commerce area.

We look forward to the coming years with enthusiasm and a keen sense of excitement, in the knowledge that what we do will transform the way a customer shops.

Vinod Kumar
MD & CEO

Message from MD & CEO

We at Frontizo believe that we are right in the middle of an exciting evolutionary timeframe in the customer service space in India. With the rapid increase in consumption across sectors and adoption of ecommerce across the country in the recent years, the need for customer intimacy has become more relevant than ever.

We have setup up world class customer service centres that cater to the fast-expanding user base of these high customer touch industries. Through greater cultural awareness, technology and human touch, our centres in Bangalore and Panchkula that are servicing Amazon India are a testament to our commitment and promise to the Indian customer to offer them excellent customer service experiences and solutions.

Policies and practices

We are an inclusive, equal opportunity employer which believes having employees from diverse backgrounds of gender, sexuality, religion, caste and abilities. We provide world class training to all employees and a work environment that nurtures talent, provides enough challenges and opportunities for people to develop skills and with ample opportunity for growth.

Leadership team

  • Vinod Kumar – MD & CEO
  • Sharath Belur – CFO
  • Martin Gomez – CHRO

Board of directors

  • Yash Vir Bhardwaj
  • Bhaskar Jagubhai Patel
  • Sunil Sadashiv Chitale
  • Essaji Goolam Vahanvati
  • Sameer Khetarpal
  • Vinod Kumar
  • Anish Mukker