We are a company that provide customer service solutions as a global outsourcing partner to one of India’s largest online marketplace websites. Services are provided in mediums like phone, email, and chat and in the English and Hindi languages.
Guiding Principles
Culture
Our vision and mission is to “Transform how India buys”. Therefore, Frontizo will imbibe the culture of relentlessly advocating for the customer and aim to deliver the gold standard of customer service experience in India
Coverage
We will work backwards starting with the customers and look for every possible opportunity and address their needs across channels and languages
Message from Shareholder
Apoorva Patni
The Patni Group
These are exciting times for consumers. And for us, at Frontizo.
We are delighted to be at the forefront of the e-commerce revolution which is sweeping the country.
As a joint venture partner of Amazon, the world’s most customer centric company which is transforming the way the world buys, we are in a unique position of being a part of India’s consumption story and solving customer problems to ensure a great customer experience.
It is also a matter of pride to be aligned with the national objectives of creating employment and building necessary skills in the e-commerce area.
We look forward to the coming years with enthusiasm and a keen sense of excitement, in the knowledge that what we do will transform the way a customer shops.
Deepak Dhingra
MD & CEO
Message from MD & CEO
For a while now, Companies have focussed on devising strategies to improve customer experience. Social distancing norms have changed mindsets about service organizations which have ensured business continuity to serving customers in the new normal. We, at Frontizo, believe that we are right in the middle of an exciting evolutionary timeframe in the customer service space in India. With the rapid increase in consumption across sectors and adoption of e-commerce across the country in the recent times, the need for customer engagement has become more relevant than ever.
We have setup up a world class customer service centre, which caters to the fast-expanding user base of customer-oriented industries. Through greater cultural awareness, technology and human touch, our centre in Panchkula is servicing one of India’s largest online marketplaces. This is a testament to our commitment and promise to the Indian customer to offer them excellent customer service experience and solutions.
Policies and practices
We are an inclusive, equal opportunity employer which believes having employees from diverse backgrounds of gender, sexuality, religion, caste and abilities. We provide world class training to all employees and a work environment that nurtures talent, provides enough challenges and opportunities for people to develop skills and with ample opportunity for growth.
Leadership team
- Deepak Dhingra – MD & CEO
- Mukul Mehra – CFO
Board of Directors
- Yash Vir Bhardwaj
- Bhaskar Jagubhai Patel
- Sunil Sadashiv Chitale
- Essaji Goolam Vahanvati
- Deepak Dhingra
- Vivek Somareddy