About Us

We are a company that provide customer service solutions as a global outsourcing partner to Amazon. Services are provided in mediums like phone, email and chat and in the English and Hindi languages.

Guiding Principles

Culture

Our vision and mission is to “Transform how India buys”. Therefore, Frontizo will imbibe the culture of relentlessly advocating for the customer and aim to deliver the gold standard of customer service experience in India

Coverage

We will work backwards starting with the customers and look for every possible opportunity and address their needs across channels and languages

Message from Investor

Apoorva Patni
The Patni Group

These are exciting times for consumers. And for us, at Frontizo.

We are delighted to be at the forefront of the e-commerce revolution which is sweeping the country.

As a joint venture partner of Amazon, the world’s most customer centric company which is transforming the way the world buys, we are in a unique position of being a part of India’s consumption story and solving customer problems to ensure a great customer experience.

It is also a matter of pride to be aligned with the national objectives of creating employment and building necessary skills in the e-commerce area.

We look forward to the coming years with enthusiasm and a keen sense of excitement, in the knowledge that what we do will transform the way a customer shops.

Ajay Mahipal 
Director on the Board for Frontizo from the Patni Group.

Welcome to Frontizo!

As you navigate our website, I hope you will learn more about the qualities that make our company an outstanding provider of a variety of customer support services, and a wonderful place to build your careers.

We were born out of the requirements of a changing India. An India which has seen customers set the expectation bar really high.

Delighting customers is a way of life with our joint venture partner, Amazon, which has redefined the way the e-commerce business has played in changing India.

We are a company dedicated to changing customer needs which provides unique customer service solutions using multiple channels in English and Hindi. The customer is the only reason for our existence and we are obsessed with their needs, using the best global standards for defining metrics, and helping change the way a customer buys.

We do this with a human touch, by employing teams who are also believers in a superior customer experience. Each of our associates takes pride in what they do, and they bring their passion, pride and experience in play into every interaction.

Frontizo also believes in making a positive difference in every customer’s life. We do this through our customer first philosophy to ensure that the customers can expect only the very best from us.

Our culture is defined by our vision of wanting to transform how India buys. We will advocate for the customer and deliver the gold standard in every customer interface.

As an organization, we are committed to being an equal opportunity employer who believes in diversity.

We look forward to our journey with excitement and hope that you will be with us at every stage of our growth.

Vinod Kumar
MD & CEO

Message from MD & CEO

We at Frontizo believe that we are right in the middle of an exciting evolutionary timeframe in the customer service space in India. With the rapid increase in consumption across sectors and adoption of ecommerce across the country in the recent years, the need for customer intimacy has become more relevant than ever.

We have setup up world class customer service centres that cater to the fast-expanding user base of these high customer touch industries. Through greater cultural awareness, technology and human touch, our centres in Bangalore and Panchkula that are servicing Amazon India are a testament to our commitment and promise to the Indian customer to offer them excellent customer service experiences and solutions.

Policies and practices

We are an inclusive, equal opportunity employer which believes having employees from diverse backgrounds of gender, sexuality, religion, caste and abilities. We provide world class training to all employees and a work environment that nurtures talent, provides enough challenges and opportunities for people to develop skills and with ample opportunity for growth.

Leadership team

  • Vinod Kumar – MD & CEO
  • Sharath Belur – CFO
  • Martin Gomez – CHRO

Board of directors

  • Ajay Mahipal
  • Sunil Chitale
  • Anand Raman
  • Bhaskar Patel
  • Bharat Chadha
  • Sameer Khetarpal