Frontizo is a contact centre servicing Amazon Customer Service with the passion to change the way India buys. We specialise in providing customer service solutions to Amazon India customers and have excellent track record in being one of the key partners for Amazon delivering world class customer service to Amazon’s customers.
We provide multi-channel, multi-language, multi-skill contact centre services through the email, chat and telephone mediums. We are now an integral part of Amazon’s service partner network with sites in Bangalore in Karnataka and in Panchkula, Chandigarh.
The sites support ongoing customer service support as well as during festivals and sale events which see a higher level of customer engagement.
Our customer serve agents(CSA’s) are provided high quality training on the processes, policies and procedures, customer service skills, communication skills and other enablers to provide world class service to customers contacting us over the phone, chat or email mediums. Services are provided in English and Hindi with plans to expand to servicing through other languages as well.