Frontizo is a contact centre servicing one of India’s largest online marketplace websites with the passion to change the way India buys. We specialise in providing customer service solutions and have an excellent track record in being one of the key partners for our clients in delivering world class customer service to their customers.
We provide multi-channel, multi-language, multi-skill contact centre services through email, chat, and telephone mediums.
While we support on-going customer service but we also provide specialized support during festivals and sale events which attract a higher level of customer engagement.
Our customer service agents (CSA’s) are equipped with high-quality training on the processes, policies and procedures, customer service skills, communication skills and other enablers to provide world-class service to customers contacting us over the phone, chat, or email mediums. Services are provided in English and Hindi with plans to expand servicing through other languages as well.